Refund and Returns Policy

Waiting for a refund from your recent return(s)?
Please see below for details, and contact us if you have not received an email processing your refund 7 days after sending us your item/s.

We want you to be delighted with your purchase, but if you are not, you can return any item within 7 days of receipt, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender (gift card or e-gift card) to the value of the lowest-selling price for the returned goods will be offered. If the goods are faulty, a refund will be offered regardless of proof of purchase.

How To Return
Returns to store – Free
You can return an item to one of our standalone stores, as long as you have your receipt or order confirmation e-mail. You can also choose to return an item purchased in store to our returns department via Post/Courier (see Returns by courier/post section below).

Please note that our stores are unable to accept returned goods that have been purchased via PayPal – please post these items back to our returns department using the address below.

Items purchased at a concession or clearance store cannot be returned to a standalone store, or our returns department – only to the store at which they were purchased.

We are safely reopening some of our stores following temporary closure – please check our Stores page for up-to-date information on your local store.

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